We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri.

To submit your warranty claim, please choose one of the links below:

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  Submit your warranty claim (ENG / FR)

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  Received a gift? Click HERE to submit a claim.

Important

By submitting a warranty claim, you agree to the following terms:

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  Warranty Process Once your claim is approved, we’ll move forward with one of the following options:

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    Repair: If eligible, we’ll repair your piece with the help of our trusted repair partner and ship it back to you.

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    Replacement: If an item cannot be repaired, we’ll send you a brand new replacement of the same style.

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    Store Credit: If an item is unrepairable and out of stock or discontinued, you’ll receive store credit for its original purchase price.

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  Item Returns For accepted replacement claims, you’ll need to send your original piece back to us so our quality team can process your request.

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  Third-Party Repairs & Alterations Any repairs, resizing, or modifications done by a third party will void your Mejuri warranty.

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  Promotional Items Gifts-with-purchase or promotional products may be excluded from warranty coverage.

For extra peace of mind, you can purchase the Mejuri Extend Jewelry Protection Program, which offers optional coverage for accidental damage and product failures. Please note that this plan is currently available only in the United States and Canada, and on products purchased on/after January 28th 2026.

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  Accidental damage is protection for the product from unintentional breaks, drops, bends, etc.

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  Failures are mechanical or operational failure during normal use, and defect in materials or workmanship causing the product not to function as designed.

The plan also covers services like refinishing, polishing, rhodium plating, clean and re-polishing, resetting diamonds and gemstones and resizing. Kindly note resizing is limited to one (1) resizing per year, with a maximum of two (2) sizes up or down.

Mejuri Extend Jewelry Protection Program does not cover damage occurring from abnormal use of the product or from not following manufacturer’s recommendations., lost or stolen items, damage caused by animals, damage caused by natural disasters, or damaged covered by insurance policies or other agreements.

Please note that the plan can only be purchased at the time an order is placed on mejuri.com or at a Mejuri store. It is not available through third-party retailers such as Holt Renfrew, Selfridges, or Nordstrom.

To submit a claim, please visit here.

Important:

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  If your jewelry cannot be repaired, Mejuri Extend team will send you a virtual card for the original value of your jewelry for you to replace your piece. Please note that the original piece will not be returned to you.

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  If you return your jewelry, Mejuri will return the amount you paid. Depending on how much time has passed since your purchase, you may receive a prorated refund of your protection, less any paid claims. Please see the terms and conditions for more details.

Contact the Extend Customer Care Team in the Extend Claims Portal or via phone at +1 877-248-7707.

You are entitled to a full refund within 30 days of purchase if no claims have been filed.

Yes. If your piece falls outside our 2-year warranty or Extend plan—or has experienced some accidental damage—we offer paid repair services to bring your Mejuri favorites back to life.

First, submit a repair request on mejuri.com through your profile.. We’ll send you a quote, and once approved, you’ll receive a shipping label. Make sure to ship your piece within 30 days before the label expires. When your piece arrives, we will inspect it and send you a final invoice to pay. Then we complete the repair and ship your piece back to you!

The entire process takes approximately 15 - 20 business days from the time we receive your piece until it’s back with you.

Your initial quote is an estimate based on the photos and details shared in your request. Once our professional repair partners see your piece in person, they inspect it in person to carefully examine the area of concern. If they find anything that will change the cost of your repair, we’ll always confirm the final invoice with you before we begin.

Repairs are managed online only, but our store teams are always happy to answer questions and help guide you through the process.

Stainless steel jewelry and piercing jewelry are not eligible for warranty repairs or paid repairs.

Have questions about your piece? You can check on the status of your order through your Mejuri profile or reach out to [email protected] with your request details.