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Payment

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. Credit and Debit Visa Card

We currently accept the following credit cards: Visa, Mastercard, and American Express If you have a Mejuri account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

Mejuri reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

2. Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Mejuri site.

3. Klarna

  • US: We offer the option to pay in 4 interest-free instalments or to pay the full amount within 30 days of purchase between $35 - $4000.

  • Canada: We offer the option to pay in 4 interest-free instalments for orders between $35 - $4000.

  • UK: We offer the option to pay in 3 interest-free instalments or to pay the full amount within 30 days of purchase for orders between £35 - £1000.

  • AUS: We offer the option to pay in 4 interest-free instalments or to pay the full amount within 30 days of purchase for orders between $10 - $2000.

For installment payments, your 1st payment is taken out the moment your order is placed. Kindly note that if your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee per installment. Klarna will send you email reminders before an installment is removed from your account. You’ll also be notified via email if your payment was unsuccessful.

For further questions on your payments, you can reach Klarna’s Customer Service team directly!

4. Mejuri Digital and Physical Cards

You can choose to pay for all or part of your online order with Mejuri gift cards. For a Physical Gift Card, simply enter the code shown on the back of the card by clicking “Apply a gift card” during step 3 of checkout. For a Digital Gift Card, you can enter the code at checkout.

The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. Kindly note that you can only use (1) one gift card per transaction. Gift card is only redeemable in the currency it was issued in. Mejuri cannot be held responsible for lost, stolen, or misused gift cards. Gift cards cannot be replaced or redeemed for cash (except as required by law), even if lost or stolen.

You can check your balance in your Mejuri profile. If you haven’t created one yet, go ahead and create one now. Sign in and select “Gift Card” in your profile, then enter the card number. Your remaining balance will be shown there. For full terms and conditions, click here!

5. Store Credit

To use store credit, simply sign in using your Mejuri profile before placing the order and the amount will automatically deduct from the total. Mejuri store credit does not expire and can be used at any time!

In case you have store credits issued in more than one currency, separate orders must be placed in each corresponding currency. Store credits are issued in the same currency as the original purchase, and we are unable to combine them into one currency.

For questions on returns and exchanges, please check here.

Please note Mejuri cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

1. Credit Card

From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.

2. Debit Visa Card

  • Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.

  • In-store purchase returns originally paid with Debit Visa Card must be processed in-store with the card present. The refund will be processed same day.

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!

4. Klarna

For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Klarna will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.

For further questions on your payments, you can reach Klarna’s Customer Service team directly!

5. Mejuri Digital and Physical Cards

Should you have purchased an item using a digital or physical gift card and later returned for a refund, we’ll issue the amount as a store credit to your Mejuri account. If you have yet made an account, you can create one by clicking the SIGN IN button.

6. Store Credit

For orders purchased using store credit and later returned, the amount will be reissued as store credit to your account in the same currency. If you have not yet made an account , you can create one by clicking the SIGN IN button! Mejuri is not able to issue store credit in a currency that is different from the original purchase.

Duties and Taxes

1. United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.

2. Australia, United Kingdom and Germany Import taxes and duties are included in the product price and there are no additional charges upon delivery.

3. Other international shipments There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Mejuri does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Foreign Transaction Fees

Mejuri does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Mejuri. As we're based out of Canada, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on Mejuri’s end, please reach out to our customer happiness team at contact@mejuri.com with the details on the charges!

Simply enter the discount code by using the Add coupon code field found in cart!

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. Mejuri has the right to hold and or cancel orders that use more than one discount code.

Kindly note that Mejuri gift cards are excluded from all discounts.

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