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Order + Shipping
Due to the extreme weather condition, orders shipping to Canadian addresses may experience a delay.
Quick note!
Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Delivery may be delayed if a change of delivery option was submitted on the customer's end. If your order consists of in-stock, shipping later and/or made-to-order pieces, the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email.
Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable.
Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Mejuri does not have any control over them and cannot advise as to what the cost will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.
Canada
Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
Expedited* (Standard) | Order $75 and above | Free | 2-4 business days* |
Expedited* (Standard) | Order below $75 | $8 | 2-4 business days* |
Express | - | $15 | 1-2 business days* |
United States
Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
Expedited* (Standard) | Order $75 and above | Free | 2-4 business days* |
Expedited* (Standard) | Order below $75 | $8 | 2-4 business days* |
Express | - | $15 | 1-2 business days* |
Australia
Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
Expedited* (Standard) | Order $150 and above | Free | 7-9 business days* |
Expedited* (Standard) | Order below $150 | $8 | 7-9 business days* |
Express | - | $15 | 5-6 business days* |
United Kingdom
Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
Expedited* (Standard) | Order £100 and above | Free | 2-4 business days* |
Expedited* (Standard) | Order below £100 | £5.95 | 2-4 business days* |
Germany
Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
Expedited* (Standard) | Order €100 and above | Free | 3 - 5 business days* |
Expedited* (Standard) | Order below €100 | €9 | 3 - 5 business days* |
Other International
Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
Expedited* (Standard) | Order U$150 and above | Free | 3 - 7 business days* |
Expedited* (Standard) | Order below U$150 | U$20 | 3 - 7 business days* |
Have an account?
Great! Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
Status | What does this mean? |
|---|---|
Processing | Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days! |
Shipped | Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement. |
Partial | Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Mejuri piece as early as possible, we've shipped the available pieces first (applies for US/Canada only) |
If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
Our only sale of the year brings a high volume of orders, and processing times can be longer than usual. Know that we’re working our hardest to get your order packed up and shipped out to you as soon as possible.
Should your order not be processed by the estimated shipping date, our Customer Happiness team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, feel free to reach out to us via Live Chat, email (contact@mejuri.com), or SMS (+1 (310) 597-4745) should you have any questions.
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to contact@mejuri.com. Our Customer Happiness Team will be happy to help resolve this for you!
Availability | What does this mean? |
|---|---|
In Stock | It's in our facilities and ready for a new home! In Stock items typically ship within 3-4 business days from the purchase date. In stock engraved and monogrammed take some time to get personalized, and typically ship within 8 business days from the purchase date. |
Shipping Later | We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed. |
Made To Order | Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly. |
We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
Region | Country |
|---|---|
North America | Canada, Puerto Rico, United States of America |
Oceania | Australia, New Zealand |
Europe | Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom |
Asia | Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand |
Middle East | Qatar, Saudi Arabia, United Arab Emirates |
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