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Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.
We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.
Please submit any warranty requests via the form linked below and our team will follow up with you within 1-2 business days with additional details:
1. Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores or pop-ups) are not covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.
2. We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
3. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
4. Promotional products may be excluded from our warranty policy.
TLC is always needed! Be sure to check out our Jewelry Care Guide page.
To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.
It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.