We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri.

To submit your warranty claim, please choose one of the links below:
* Submit your warranty claim HERE
* Received a gift? Click HERE

Important:
By submitting a warranty claim, you acknowledge and agree to the following terms:
* Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
* If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
* If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
* Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased.
* Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications.
* Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

For extra peace of mind, you can purchase the Extend Protection Plan, which offers optional coverage for accidental damage and product failures. Please note that this plan is currently available only in the United States and Canada, and on products purchased on/after January 28th 2026.

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  Accidental damage is protection for the product from unintentional breaks, drops, bends, etc.

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  Failures are mechanical or operational failure during normal use, and defect in materials or workmanship causing the product not to function as designed.

The plan also covers services like refinishing, polishing, rhodium plating, clean and re-polishing, resetting diamonds and gemstones and resizing. Kindly note resizing is limited to one (1) resizing per year, with a maximum of two (2) sizes up or down.

Extend Protection Plan does not cover damage occurring from abnormal use of the product or from not following manufacturer’s recommendations., lost or stolen items, damage caused by animals, damage caused by natural disasters, or damaged covered by insurance policies or other agreements.

The plan can be purchased either at the time of product purchase or within 30 days afterward. Please note that the plan is only available for items purchased on mejuri.com or at one of our Mejuri stores, and is not available through third-party retailers such as Holt Renfrew, Selfridges, or Nordstrom.

To submit a claim, please visit here.

Important:

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  If your jewelry cannot be repaired, Extend team will send you a virtual card for the original value of your jewelry for you to replace your piece. Please note that the original piece will not be returned to you.

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  If you return your jewelry, Mejuri will return the amount you paid. Depending on how much time has passed since your purchase, you may receive a prorated refund of your protection, less any paid claims. Please see the terms and conditions for more details.

Contact the Extend Customer Care Team in the Extend Claims Portal or via phone at +1 877-248-7707.

You are entitled to a full refund within 30 days of purchase if no claims have been filed.