BUY ONLINE, PICKUP IN-STORE
1. Located within 50km of participating stores? You can purchase online and pick up in store!" Two stores near you? You will only see the option for buy online pick up in store for the store closest to you.
2. Items available for in-store pickup will be noted on each product page. Simply add items into your cart and opt for in-store pickup at checkout. To qualify for in-store pickup, all items in your cart must be available in-store.
3. Kindly note that orders placed will be available for pickup within 24 hours.

PHONE ORDER
1. To get started, call your local store with the requested pieces and our team will process your payment over the phone.Next, we’ll get everything packaged for you and your order will be ready for pick up within 2 hours. Please note that any orders placed in the last 2 hours of business hours are to be picked up the following business day.
2. Don’t forget! When picking up your order, bring a piece of ID and the last four digits of the order number located in the order confirmation email, and our staff will bring out the order for you.
3. If your order is not picked up within seven business days from the day the order was placed, the order will be canceled and refunded.
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SHOP IN STORE
1. Let our team know you’d like to shop in store. We will add you to our line whilst ensuring we are adhering to capacity and social distancing guidelines.
2. Browse our pieces at a safe distance. Stylists will be able to help you if you’d like to try jewelry on.
3. We'll get everything packaged for you to go home with your pieces!
4. If you need to return your order, we can help you with that in store as well. Please have your order number ready.‍
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RETURNS
Our stores will be accepting returns. Please have your order number ready.

PIERCING
For more information on piercing, click here.

While we carry the majority of items shown online in our store, if there is something you have your eye on specifically you can always give us a call to see if we carry what you are interested in.

Items with engravings and monograms are not available to shop in retail or for Buy Online, Pick Up In Store, but you can place an order online or over the phone and have it shipped to your place of choosing!

Returns can be facilitated both in-store at select stores and online, by clicking into your account and going to the “Returns” page.
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If you are completing an in-store return, please have your order number ready.

All returns must be:
-Unworn
-Have no signs of wear or damage
-In its original condition with tags still attached (if any)
-In all original packaging (box and pouch included)

As our customers and our staff are always our first priority, to ensure the health and safety of those around us all Mejuri staff are:
- Given health screening prior to each shift
- Provided with additional cleaning supplies and are following a cleaning routine in adherence with the local health authority guidelines
- Following social distancing guidelines as recommended by the local health authority