TORONTO
To our community,

This is a tough time for everyone, and we want to do our part in protecting our community and our team. We have proactively chosen to close our retail stores (Toronto, NYC, LA, SF, and our newest location in Boston). We are closely monitoring the current situation and will be reassessing weekly. As always, we’ll be here for you on mejuri.com. Stay safe (and stay gold).

With love, Team Mejuri
Store Info
This store location is available for in-store and curbside services.
HOURS
Monday - Saturday: 11 am - 7 pm
Sunday: 11 am - 6 pm
July 1st: closed
CONTACT
Phone Orders: +1 (416) 792-5215
All Other Inquiries: contact@mejuri.com
PAYMENT
We accept payment by Credit Card only
IN-STORE SERVICE OPTIONS
WALK-IN ORDERS
1. Let our team know you’d like to shop in store.* We will add you to our line whilst ensuring we are adhering to capacity and social distancing guidelines.

2. Browse our pieces at a safe distance. Stylists will be able to help you if you’d like to try jewelry on. Read Safety Guidelines

3. We'll get everything packaged for you to go home with your pieces!

*Please note, all guests are required to wear a mask
CURBSIDE SERVICE OPTIONS
PHONE ORDER
1. Call our Toronto store at +1 (416) 792-5215 with the requested styles and our team will process your payment over the phone.

2. Our stylists will prepare your order and have it ready for pickup within an hour. If you place your order 30 minutes before close, your order will be ready the following morning

3. When you arrive to pick up your order you will need your ID and the last four digits of your order number located in your confirmation email in order to retrieve your item.
FAQS
How do in-store service options work?

WALK-IN ORDER
1. For all customers, you will be required to wear a mask to enter.
2. Head to your local store and let our team know you are here to shop in store and our team will add you to our line whilst ensuring we are adhering to capacity and social distancing guidelines.
3. Browse our pieces at a safe distance. Stylists will be able to help you if you’d like to try jewelry on. We’ll have hand sanitizer available and will disinfect the pieces between each customer.
4. We’ll get everything packaged, and your order will be ready for pick up immediately

How do curbside service options work?

PHONE ORDER
1. To get started, you can call your local store with the requested pieces and our team will process your payment over the phone. Find store hours here.
2. Next, we’ll get everything packaged for you and your order will be ready for pick up within the hour. You can pick your order up during store hours. Please note that any orders placed in the last 30 mins of business hours are to be picked up the following morning.
3. When you arrive to pick up your order you will need your ID and the last four digits of the order number located in your confirmation email.
4. Please note if you do not pick up your order after seven days after the order was placed, your order will be cancelled and refunded.

WALK-UP ORDER
1. After you find the styles you’d like to purchase, you can head over to your local store with the requested styles and our team will assist while ensuring all social distancing measures are kept. Find store hours here! For ease of purchase, please ensure you have created a profile with us here.
2. Finally, our stylist will check you out at our curbside while maintaining social distance (6 feet apart) and your payment credentials should be shown visually to the stylist. We’ll get everything packaged, and your order will be ready for pick up immediately.

Do I need to wear a mask to enter?

You must wear your own face covering or mask to enter our store, out of an abundance of caution for the safety of our team members and other clients in the store.

Can I touch or try on the jewelry?

Yes, you can still touch and try on jewelry in stores offering in-store service! We will ask clients to sanitize their hands before and after trying on jewelry, and jewelry will be disinfected between each client.

What items are available for pickup? 

Not all items currently shown on the website will be available at all stores. We will share whether your requested items are available when you call the store. Please note that we are unable to hold or reserve a piece, however you can place an order over the phone! Engravings and Monograms are not available for phone-in or walk-up orders.

Will I be able to use my store credit from my profile?

Yes! For us to apply your store credit, you will need to be comfortable with us logging into your account, otherwise you can always place your order online and have it shipped to you directly! You will always have the option to update your password afterwards if preferred.

What if I want someone else to pick up my order?

Our policy is that you must be available to pick up your order. Bring your ID and your order confirmation number to pick up your order.

What health and safety measures are being taken during curbside and in-store pickup?

As our customers and our staff are always our first priority, to ensure the health and safety of those around us all Mejuri staff are:

- Required to wear a mask and gloves
- Given health screening prior to each shifts
- Provided with additional cleaning supplies, including but not limited to disinfectants, sanitizers and gloves and are following a stringent cleaning routine in adherence to CDC guidelines
- Following social distancing guidelines as recommended by the CDC
- Provided with extensive and ongoing training and manuals that cover each phase of reopening based on government regulations and CDC recommendations

How do I return or exchange my order? 

Beginning March 1st 2020, our 30 day return policy has been extended to 60 days. Only the stores offering in-store services will be accepting returns and exchanges (rings only), so please ensure you check above to see if your local store is accepting returns.

We are still accepting returns at our warehouse - and you can initiate a return online! Simply log into your profile and click “Returns” and you will be provided with a label to print and ship!

Will there still be piercing appointments available?

No, at this time we will not be offering piercing appointments.

Are styling appointments still an option? 

Although we will not be hosting any styling sessions from the store, you can still book a Digital Styling session here!

STYLING APPOINTMENTS
Chat with a Stylist
Video chat with a stylist for help with sizing, styling and to see all of your picks up close.
Learn more
Piercing Studio
Come hang out, get pierced + create the perfect stud combo.
Learn more
Events
Stay Tuned 👀
Piercing Party
Come hang out, get pierced + create the perfect stud combo. Keep in mind it’s first come, first served, so there may be a few people ahead. Try to drop by early and put your name on the waitlist.
WHEN
January 25th: 11am - 6pm
January 26th: 11am - 6pm
COUNT ME IN
In Person Styling Appointments
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Or, book a Digital Styling Appointment.
PERSONAL STYLING
Get help with sizing, styling and answers to any product questions. Walk-in appointments are also available at any of our permanent showrooms.
30 Minutes
1-3 guests
BOOK NOW
ENGAGEMENT
Find the perfect ring for that one big moment—or when you feel like treating yourself to something special. Try on our engagement rings and wedding bands in all metals, colors and sizes.
45 Minutes
1-3 guests
BOOK NOW
BRIDAL PARTY
Bring the “I do” crew together for a little bonding. We promise you’ll find something shiny for everyone. Plus, enjoy a surprise gift with purchase.
45 Minutes
5-7 guests
BOOK NOW
BIRTHDAYS
You never need a reason to treat yourself, but we’re giving you one anyway. Try on your top picks, champagne in hand. You can have your cake and eat it too (you didn’t think we’d forget cake, did you?).
45 Minutes
5-7 guests
BOOK NOW
Still have questions? Our Live agents are here to help
Monday - Friday 9am-5pm EST