Not all items currently shown on the website will be available at all stores. We will share whether your requested items are available when you call the store. Engravings and Monograms are not available for pick up orders, but you can place an order online or over the phone and have it shipped to your place!
Yes! For us to apply your store credit, you will need to be comfortable with us logging into your account, otherwise you can always place your order online and have it shipped to you directly! You will always have the option to update your password afterwards if preferred.
Returns and exchanges can be facilitated both in-store and online, by clicking into your account and going to the “Returns” page. Returns and exchanges can be facilitated both in-store and online, by clicking into your account and going to the “Returns” page.
If you are completing an in-store return, please have your order number ready.
All returns must be:
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
In addition to the guidelines noted above, we have implemented a few more processes and standards to adhere to government recommendations that could help us provide more personal services.
- Screening each client to ensure health & safety of everyone prior to appointment
- Sanitation of all surfaces and equipments between each appointment
- Providing PPE for our piercers
- Using sterilized, single-use equipment for piercing