There is a kink/bump in the bracelet

I purchased this bracelet for my girlfriend, and while it is a beautiful piece, there is a kink in the jewelry that makes it look crooked/brittle. It was this way one day after I got it for her (last month). It does not dissipate when you move it around, and I don't want to bend/possibly break the bracelet. Very unfortunate to have this happen for something that costs a lot and is otherwise great.