What is the holiday extended return policy?

Orders placed from Nov 1st, 2025 until Dec 31st, 2025 (“Extended Return Period”) are eligible for return or exchange through Jan 31st, 2026 subject to these terms and conditions. Orders placed after the Extended Return Period are subject to Mejuri’s standard 30-day return and exchange policy. This policy also applies to the date of delivery for mejuri.com orders and the date of pickup for Buy Online, Pickup In-Store orders. For in-store returns and exchanges, please bring your order confirmation email, gift receipt, or your receipt.

Do you have a warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri. To submit your warranty claim, please choose one of the links below: Submit your warranty claim here Receive a gift? Submit your warranty claim here Important By submitting a warranty claim, you acknowledge and agree to the following terms: Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. No Refunds or Exchanges : refunds will not be provided nor an exchange for a different item, size or material. Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

What is the return policy?

Return requirements Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included) No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender Orders must be returned in the same country which they were originally purchased in. All below items are non-returnable: Engraved and monogrammed products Earrings used to pierce during a piercing appointment Gift cards Final sale items Return shipping Shipping fees paid at the time of purchase are non-refundable. Return shipping is free for items sent back from the United States when using Mejuri's prepaid shipping label.

What is the exchange policy?

We offer 30-day exchanges — whether you shopped online or in-store! Visiting a store? All customers are welcome to exchange items at any of our retail locations within 30 days of purchase. Please bring one of the following: Your order confirmation email A gift receipt Do it online Click here to get your prepaid shipping label and choose the item you wish to exchange with. Important Details: Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of initiating the exchange. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy. If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

Can I cancel or update my order?

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order. Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Are Mejuri pieces good for sensitive skin?

Yes, many Mejuri pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.

What is the Holiday extended return policy?

Orders placed from Nov 1st, 2025 until Dec 31st, 2025 (“Extended Return Period”) are eligible for return or exchange through Jan 31st, 2026 subject to these terms and conditions. Orders placed after the Extended Return Period are subject to Mejuri’s standard 30-day return and exchange policy. This policy also applies to the date of delivery for mejuri.com orders and the date of pickup for Buy Online, Pickup In-Store orders. For in-store returns and exchanges, please bring your order confirmation email, gift receipt, or your receipt.

What is the return policy?

Return requirements Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included) No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender Orders must be returned in the same country which they were originally purchased in All below items are non-returnable: Engraved and monogrammed products Earrings used to pierce during a piercing appointment Gift cards Final sale items Return shipping Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

What is the exchange policy?

We offer 30-day exchanges — whether you shopped online or in-store! Visiting a store? All customers are welcome to exchange items at any of our retail locations within 30 days of purchase. Please bring one of the following: Your order confirmation email A gift receipt Do it online Click here to get your prepaid shipping label and choose the item you wish to exchange with. Important Details: Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of initiating the exchange. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy . If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

Can I cancel my order?

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order. Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Are Mejuri pieces good for sensitive skin?

Yes, many Mejuri pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.

What is the Holiday extended return policy?

Orders placed from Nov 1st, 2025 until Dec 31st, 2025 (“Extended Return Period”) are eligible for return or exchange through Jan 31st, 2026 subject to these terms and conditions. Orders placed after the Extended Return Period are subject to Mejuri’s standard 30-day return and exchange policy. This policy also applies to the date of delivery for mejuri.com orders and the date of pickup for Buy Online, Pickup In-Store orders. For in-store returns and exchanges, please bring your order confirmation email, gift receipt, or your receipt.

Do you have a warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri. To submit your warranty claim please follow the link below: Submit your warranty claim here Receive a gift? Submit your warranty claim here Important By submitting a warranty claim, you acknowledge and agree to the following terms: Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. No Refunds or Exchanges : refunds will not be provided nor an exchange for a different item, size or material. Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

What is the return policy?

Return requirements Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included) No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender Orders must be returned in the same country which they were originally purchased in All below items are non-returnable: Engraved and monogrammed products Earrings used to pierce during a piercing appointment Gift cards Final sale items Return shipping Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

What is the exchange policy?

We offer 30-day exchanges — whether you shopped online or in-store! Visiting a store? All customers are welcome to exchange items at any of our retail locations within 30 days of purchase. Please bring one of the following: Your order confirmation email A gift receipt Do it online Click here to get your prepaid shipping label and choose the item you wish to exchange with. Important Details: Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of initiating the exchange. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy . If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

Can I cancel my order?

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order. Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Are Mejuri pieces good for sensitive skin?

Yes, many Mejuri pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.

What is the Holiday extended return policy?

Orders placed from Nov 1st, 2025 until Dec 31st, 2025 (“Extended Return Period”) are eligible for return or exchange through Jan 31st, 2026 subject to these terms and conditions. Orders placed after the Extended Return Period are subject to Mejuri’s standard 30-day return and exchange policy. This policy also applies to the date of delivery for mejuri.com orders and the date of pickup for Buy Online, Pickup In-Store orders. For in-store returns and exchanges, please bring your order confirmation email, gift receipt, or your receipt.

Do you have a warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri. To submit a warranty claim please reach out to contact@mejuri.com with the following details: Order number Product name Brief description of the issue and when or how it happened 2 Photos: 1 showing the entire item & 1 close-up of the area of concern Important By submitting a warranty claim, you acknowledge and agree to the following terms: Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. If the item is not in stock due to inventory limitations or discontinuation, you will be issued a refund equivalent to the purchase price of the original item. Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

What is the return policy?

Return requirements Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included) No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender Orders must be returned in the same country which they were originally purchased in All below items are non-returnable: Engraved and monogrammed products Earrings used to pierce during a piercing appointment Gift cards Final sale items Return shipping Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

What is the exchange policy?

We are not able to offer exchanges at this time. If you wish to return an item, please click here to get started. Important Details: To qualify for a return, all items must meet the same return qualifications listed in our Returns Policy . If your item does not meet our return criteria, it will not be eligible for return/refund.

Can I cancel my order?

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order. Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Are Mejuri pieces good for sensitive skin?

Yes, many Mejuri pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.

What is the Holiday extended return policy?

Orders placed from Nov 1st, 2025 until Dec 31st, 2025 (“Extended Return Period”) are eligible for return or exchange through Jan 31st, 2026 subject to these terms and conditions. Orders placed after the Extended Return Period are subject to Mejuri’s standard 30-day return and exchange policy. This policy also applies to the date of delivery for mejuri.com orders and the date of pickup for Buy Online, Pickup In-Store orders. For in-store returns and exchanges, please bring your order confirmation email, gift receipt, or your receipt.

Do you have a warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri. To submit your warranty claim, please choose one of the links below: (English) Submit your warranty claim here (English) Receive a gift? Submit your warranty claim here (French) Submit your warranty claim here Important By submitting a warranty claim, you acknowledge and agree to the following terms: Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. No Refunds or Exchanges : refunds will not be provided nor an exchange for a different item, size or material. Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

What is the return policy?

Return requirements Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included) No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender Orders must be returned in the same country which they were originally purchased in All below items are non-returnable: Engraved and monogrammed products Earrings used to pierce during a piercing appointment Gift cards Final sale items Return shipping Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you. Exchange Guidelines We want you to love your purchase, and so we’re happy to offer exchanges for Canadian customers at this time. If you need to exchange an item, please ensure it meets our Return Guidelines noted above . Important Details: Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of being initiated in order to secure the exchanging item All exchanges must comply with our Return Guidelines (e.g., item must be unworn, in original packaging, and accompanied by proof of purchase). If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

What is the exchange policy?

We offer 30-day exchanges — whether you shopped online or in-store! Visiting a store? All customers are welcome to exchange items at any of our retail locations within 30 days of purchase. Please bring one of the following: Your order confirmation email A gift receipt Do it online Click here to get started. Please note that purchases made in-store and buy-online-pickup-in-store can only be exchanged by visiting a store. Important Details: Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of initiating the exchange. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy . If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

Can I cancel my order?

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order. Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Are Mejuri pieces good for sensitive skin?

Yes, many Mejuri pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.

Frequently Asked Questions | Mejuri Faqs

Q: How can I track my order?

Have an account? Great! Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. Don't have an account? No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day! STATUS|WHAT DOES THIS MEAN? Processing|Your order has been handed over to our team to fulfill. If all items in your order are in-stock, typical processing time is 1 business day Shipped|Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement. Partial|Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Mejuri piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

How can we help you?

Have a question? Feel free to check out our FAQs

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Frequently Asked

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Delivery times may be affected by unforeseen delays on the courier’s end, including traffic, weather, or spikes in delivery volume.

LAST ORDER DATE REQUIREMENTS

When adding a product to your cart, you can view its availability status: in-stock, pre-order, or made-to-order. Please note that only in-stock items may be eligible for delivery by December 23, 2025. For pre-order and made-to-order items, please refer to the estimated ship-by date displayed at checkout.

LAST ORDER DATES BY DESTINATION COUNTRY

Destination Country	In-stock	In-stock with monogram/engraving
United States & Canada	Dec 21st, 11:00 pm EST	Dec 19th, 11:00 am EST
Australia	Dec 16th, 11:00 am EST	Dec 15th, 11am EST
Europe	Dec 18th, 11:00 am EST	Dec 17th, 11am EST
Rest of the World	Dec 16th, 11:00 am EST	Dec 15th, 11am EST

Have an account?

Great! Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!

STATUS	WHAT DOES THIS MEAN?
Processing	Your order has been handed over to our team to fulfill. If all items in your order are in-stock, typical processing time is 1 business day
Shipped	Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.
Partial	Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Mejuri piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

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