We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. The return window starts from the day the shipment is delivered or picked up in store. Please note that orders must be returned in the same country which they were originally purchased in.

Return requirements

• Items must be in their original condition without signs of wear or damage

• Items returned by mail must be in all original packaging (tags, box, and pouch included)

• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

• For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

All below items are non-returnable:

• Engraved and monogrammed products

• Earrings used to pierce during a piercing appointment

• Gift cards

• Final sale items

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

*Please note that purchases made online to be picked up in store must returned in store, or, email contact@mejuri.com

If you have an account

1. Log into your Mejuri account and select "My Orders"

2. Find your order and click "Return Items"

3. Follow the instructions to download the return shipping label and drop off/schedule a pickup
   

If you do not have an account

1. You can create one now by following the above steps, OR

2. Based on where the order was originally shipped to, click one of the following and initiate a return

• United States

• United Kingdom

• Germany

• Australia

• Canada and all other countries

Returning a gift? We offer store credit for returning gift orders. Select the country above in which the order was originally shipped to and you'll have the option to select "Returning a gift". An order number is required. Please note, orders must be returned in the same country which they were originally purchased in.

Returning your purchase

Have your order number handy - found in your confirmation email! Bring your item and our team will help you with the return. See if a nearby store is accepting returns.

Returning a gifted piece

We offer store credit for gift orders, as long as items are returned within the 30-days of the delivered date. Bring in your gifted piece along with the order number. Find the store nearest to you here!

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Online Purchase

Online purchases can be exchanged in-store. We are not able to offer exchanges online at this time.

In-Store & Buy Online, Pickup In-Store Purchase

These orders can be exchanged in-store only.

Online Return

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details, please check our Payments FAQs here!

In-Store Return

Your return will be processed the same day, however, it may take anywhere from 5 - 10 business days for the funds to appear on your end.

Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, Mejuri cannot reship or store non-Mejuri items mistakenly sent as returns.