Accessibility Statement

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Feel free to check out our FAQs

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Order + Shipping

  • Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

  • Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).

  • The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.

  • Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Mejuri does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office.  Mejuri is not able to reimburse you for duties and taxes paid upon delivery.

Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout. 

M+ Members receive free shipping every Monday when you make a purchase through the app.

United States and Canada

Type of Shipping

Threshold

Price

Shipping Timeline

Expedited* (Standard)

Order $75 and above

Free

2-4 business days*

Expedited* (Standard)

Order below $75

$8

2-4 business days*

Express

-

$15

1-2 business days*

Australia

Type of Shipping

Threshold

Price

Shipping Timeline

Expedited* (Standard)

Order $150 and above

Free

7-9 business days*

Expedited* (Standard)

Order below $150

$8

7-9 business days*

Express

-

$15

5-6 business days*

United Kingdom

Type of Shipping

Threshold

Price

Shipping Timeline

Expedited* (Standard)

Order £100 and above

Free

2-4 business days*

Expedited* (Standard)

Order below £100

£5.95

2-4 business days*

Germany

Type of Shipping

Threshold

Price

Shipping Timeline

Expedited* (Standard)

Order €100 and above

Free

3 - 5 business days*

Expedited* (Standard)

Order below €100

€9

3 - 5 business days*

Other International

Type of Shipping

Threshold

Price

Shipping Timeline

Expedited* (Standard)

Order U$150 and above

Free

3 - 7 business days*

Expedited* (Standard)

Order below U$150

U$20

3 - 7 business days*

Have an account?

Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

You can still create an account now using the same email address used to place the order and it will then appear under "My Orders".

Status

What does this mean?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!

Shipped

Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Looks like your order included a piece that is made-to-order or shipping later! To ensure you can get started on enjoying your Mejuri piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Experience Team and we will do our best to support you.

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Live Chat, email (contact@mejuri.com), or SMS (+1 (855) 496-1110) should you have any questions.

Availability

What does this mean?

In Stock

It's in our facilities and ready for a new home! In-Stock items typically ship within 1-2 business days from the purchase date. In-stock engraved and monogrammed pieces take more time to get personalized, and typically ship within 8 business days from the purchase date.

Shipping Later*

We don’t have it on hand yet, but it’s coming soon! Not to worry, you can still purchase it and your order will be added in the queue to be shipped as soon as it’s available. The estimated ship date is indicated on the product page and at check-out for your reference. Kindly note that you will be charged at the time the order is placed.

Made To Order*

Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly.

*Please note, these dates are an estimate and may fluctuate depending on production timelines. Should a delay in your order being dispatched occur, we will be sure to connect with you to share order updates

We ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Region

Country

North America

Canada, Puerto Rico, United States of America

Oceania

Australia, New Zealand

Europe

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia

Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East

Qatar, Saudi Arabia, United Arab Emirates

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