We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri.

To submit your warranty claim please follow the link below:

• •

  Submit your warranty claim here

• •

  Receive a gift? Submit your warranty claim here

Important

By submitting a warranty claim, you acknowledge and agree to the following terms:

1. 1.

   Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.

2. 2.

   If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.

3. 3.

   If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.

4. 4.

   No Refunds or Exchanges: refunds will not be provided nor an exchange for a different item, size or material.

5. 5.

   Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased.

6. 6.

   Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications.

7. 7.

   Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

Return requirements

• •
  Items must be in their original condition without signs of wear or damage
• •
  Items returned by mail must be in all original packaging (tags, box, and pouch included)
• •
  No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• •
  For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender
• •
  Orders must be returned in the same country which they were originally purchased in
  

All below items are non-returnable:

• •
  Engraved and monogrammed products
• •
  Earrings used to pierce during a piercing appointment
• •
  Gift cards
• •
  Final sale items

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

We offer 30-day exchanges — whether you shopped online or in-store!

Visiting a store?

All customers are welcome to exchange items at any of our retail locations within 30 days of purchase. Please bring one of the following:

• •
  Your order confirmation email
• •
  A gift receipt

Do it online

Click here to get your prepaid shipping label and choose the item you wish to exchange with.

Important Details:

• •
  Exchanges must be initiated within the 30 day return policy, and must be put in the mail within 7 days of initiating the exchange.
• •
  To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
• •
  If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

Have an account?

Great! Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order.

Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Yes, many Mejuri pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They're nickel safe and designed for everyday wear.