What is covered by warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri.

How do I submit a warranty claim?

To submit your warranty claim, please choose one of the links below: * Submit your warranty claim HERE * Received a gift? Click HERE to submit a claim. Important: By submitting a warranty claim, you acknowledge and agree to the following terms: * Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. * If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. * If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. * Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. * Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. * Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

How do I submit a warranty claim?

To submit a warranty claim please reach out to contact@mejuri.com with the following details: * Order number * Product name * Brief description of the issue and when or how it happened * 2 Photos: 1 showing the entire item & 1 close-up of the area of concern Important: By submitting a warranty claim, you acknowledge and agree to the following terms: * Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. * If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. * If the item is not in stock due to inventory limitations or discontinuation, you will be issued a refund equivalent to the purchase price of the original item. * Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. * Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. * Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

How do I submit a warranty claim?

To submit your warranty claim, please choose one of the links below: * Submit your warranty claim ( ENG / FR ) * Received a gift? Click HERE to submit a claim. Important : By submitting a warranty claim, you acknowledge and agree to the following terms: * Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. * If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. * If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. * Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. * Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. * Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

How do I submit a warranty claim?

To submit your warranty claim, please choose one of the links below: * Submit your warranty claim HERE * Received a gift? Click HERE Important: By submitting a warranty claim, you acknowledge and agree to the following terms: * Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. * If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. * If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. * Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. * Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. * Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

How do I submit a warranty claim?

To submit your warranty claim, please choose one of the links below: * Submit your warranty claim HERE * Received a gift? Click HERE to submit a claim. Important: By submitting a warranty claim, you acknowledge and agree to the following terms: * Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing. * If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item. * If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item. * Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased. * Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications. * Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.