A WORRY-FREE SHOPPING EXPERIENCE

  • How much does shipping cost?

US and Canada

Free shipping for orders over $100


  • Flat Rate for orders under $100:
    United States $10
    Canada $8

Europe

Free shipping for orders over $150

  • Flat rate of $20 under $150

Australia

Free shipping for orders over $200

  • Flat rate of $25 under $200

Other - International

Free shipping for orders over $200

  • Flat rate of $25 under $200
  • What is your shipping policy?
  • We Offer International Insured Shipping through one of the following couriers:

    Canada Post for shipments within Canada
    DHL Express for international shipments
    All shipments require signatures upon receipt. Please note that we do not ship to P.O.Boxes.

  • What are your processing / shipping times?
  • Please note that processing times vary per item, which will be indicated on the corresponding product page. Once an order is processed, it is dispatched via express post, which takes 1-3 business days for US & International orders (via DHL) and 3-5 business days for Canadian orders (via Canada Post).

  • How do i track / check the status of my order?
  • Once your order is shipped, you will be notified via email with tracking information to keep an eye on its activity as it makes its way to you. You can also check the status of your order by signing in to your Mejuri account .

  • What about duties & taxes?
  • United States and Canada: Duties and taxes are included in shipping fees. There are no additional charges upon delivery.
    United Kingdom: Duties and taxes are calculated at checkout for uk customers and there are no additional charges upon delivery.
    International (other): Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that Mejuri does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For information on these fees, please contact your local customs office. for more on duties & taxes, see our Shipping Policy page.

  • what is your return policy?
  • We offer easy, free returns - for more details please visit our Returns page

A WORRY-FREE SHOPPING EXPERIENCE

  • What is your Return Policy?
  • We’re happy if you’re happy! We offer 30 day returns for refunds on all purchases (shipping is on us).

    In order to be eligible for a return, items must be unworn with the tags still attached and in its original packaging. Returned item(s) must be back at Mejuri within 30 days of receipt.

    To initiate your return process, simply email contact@mejuri.com with your order number and the item you wish to return and you will receive a prepaid return labels within 1 - 2 business days.

  • What is your bundle return policy?
  • All of our products are eligible for free returns. No questions asked! Bundle discounts are based on the number of items in your cart. Please note, if you decide to return your item(s), the bundle discount offer will vary accordingly and the refunded amount will be based on the number of items you keep. For example: if you purchase 3 products at their corresponding 20% off and you decide to return one of the products, the transaction will be eligible for the 15% off bundle offer, and the refund amount will be adjusted and refunded accordingly.

  • Are returns free?
  • Yes, when you return an item for a refund, we cover the cost for the item(s) to be shipped back to us. Please note, we do not reimburse original shipping charges incurred & handling fees (this includes duties and taxes for your order).

  • How long does it take to process my return?
  • Upon receipt of your item(s), it takes 5 business days or less to process your return and issue a refund. Your refunded amount will show in your account between 5-10 business days.

  • What is your Exchange policy?
  • Our Policy: Given that our jewelry is handcrafted in limited quantities, we're unable to process exchanges. In this case, we advise you to return your original product (shipping is on us) and place a new order for the item(s) you would like.

    Eligibility: In order to be eligible for a return, items must be unworn with the tags still attached and in its original packaging. Item(s) must be back at Mejuri within 30 days of receipt.

    How to Return: To request a return, send an email to contact@mejuri.com with your order number and item(s) you wish to return. You will receive an email from our Customer Service team with prepaid labels for sending back your item(s) to our facilities.

    Your Refund: Once received, please allow 5 business days or less to process your return and issue a refund. Your refunded amount will show in your account between 5-10 business days.

Frequently Asked Questions

  • How can I find my ring size?
  • To find your best fit, please refer to this ring sizing chart and follow the instructions. If you’re a half size, it is best to order the next size up. For example if you’re between 6 and 7, place your order for a size 7.
    If you need any further assistance, please do not hesitate to email us at contact@mejuri.com.
  • SHOULD I ORDER MY REGULAR SIZE FOR CHAIN RINGS?
  • Yes, our Chain Rings are true to size.
  • CAN I TREAT MY CHAIN RING LIKE A REGULAR RING?
  • Yes! The chain used is sturdy and will not break easily, which means you can (and should) wear them everyday. However, chain rings do not slip on as quickly or smoothly as regular rings, they need a little “push”. Try moving the chain ring over your knuckle and roll it down your finger, don't be scared to use a little force. If it becomes uncomfortable or too tight, you likely need a bigger size.
  • how do i take care of my jewels?
  • Your Mejuri jewelry requires a little care to keep it looking its best. When not wearing it, keep your jewelry in the pouch it came in. This helps prevent scratching and maintains quality. Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door. For more detailed care instructions based on material, please see our Product care page.
  • ARE YOUR DIAMONDS CONFLICT-FREE?
  • Yes! We use only high quality, socially-responsible diamonds sourced from suppliers who follow ethical practices.
  • DO YOU OFFER GIFT WRAPPING?
  • Each Mejuri order is beautifully gift wrapped and includes a personalized name card. If you wish to further personalize your order with a different name or special message, please send us your request at contact@mejuri.com. We will be happy to accommodate your request at no additional cost.
  • WHERE CAN I ACCESS MY MEJURI PROFILE?
  • To view information such as: order summary, status, wish list, billing and shipping information - all you need to do is Sign Up or Login to your Mejuri Account here.
  • HOW DO I TRACK / CHECK THE STATUS OF MY ORDER?
  • Once your order is shipped, you will be notified via email with tracking information to keep an eye on its activity as it makes its way to you. You can also check the status of your order by signing in to your Mejuri Account.
  • HOW DO I CANCEL AN ORDER?
  • Should you wish to cancel your order, please email us at contact@mejuri.com before it is dispatched from our facilities. You can check your order status by logging into your Mejuri Account and clicking “My Orders”.
  • HOW CAN I CHECK MY AVAILABLE CREDIT?
  • To review your available account credit, simply Sign Up / Login to your Mejuri account, click on “Store Credit” and your available credit will be shown.
  • WHAT CURRENCY DO YOU CHARGE IN?
  • We currently charge in USD and CAD. The charges displayed in pounds (GBP) are an estimate, and your order will be charged in USD. If you’re visiting us from another country, we recommend using xe.com to view up-to-date currency conversions.
  • AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BE RESTOCKED?
  • Some items at Mejuri are limited edition, which means they are not likely to be restocked. Others may take longer to process or are in very high demand. The best way to stay in the know and be notified is by adding your email to the waitlist or by signing up to our newsletter, as we introduce new items often.
  • WHERE DO YOU SHIP AND WHAT ARE YOUR SHIPPING RATES?
  • We want everyone to enjoy Mejuri, so we provide international shipping and easy returns. For more info about our shipping policy, please visit our shipping page.

HAPPY SHOPPING!

  • taking care of your mejuri jewelry
  • Your Mejuri jewelry requires a little care and attention to keep it looking its best. As a general rule of thumb, we recommend not exposing them to harsh chemicals, avoid humidity and keep them in its pouch when not wearing them. This reduces the risk of scratching and ensures their lasting quality.


  • 925 STERLING SILVER
  • Sterling silver is an alloy made of 92.5% pure silver and 7.5% copper. We plate our jewelry in rhodium, which gives it extra shine and durability.
    Avoid water and wear your pieces often, as the oils of your skin help to keep silver from oxidizing. To store them, simply use a Ziploc plastic bag or your Mejuri pouch to keep oxygen at bay.

  • 14K GOLD
  • Pure gold is the only precious metal that will not oxidize or discolor, since it contains no oxides.
    Gold should be polished fairly often in order to maintain its beauty and patina. Using a gentle cloth, or lightly scrubbing with a soft toothbrush (and warm water) is an effective way to keep gold jewelry looking its best.

  • Gold Vermeil
  • To put it simply, gold vermeil is a thick layer of gold over sterling silver. To be considered vermeil, the gold must be at least 10 carat and at least 1.5 microns thick.
    Never wear your vermeil jewelry in the shower, or when swimming or exercising, as this could damage or discolour it permanently.

  • DIAMONDS
  • Composed of pure carbon, a diamond is the hardest natural substance found on earth. However, they can still suffer chips and small fractures from sharp blows.
    Clean your diamonds with warm soapy liquid and a soft toothbrush, rinsing the stone and setting afterwards to ensure there is no residue.

  • Pearls
  • Pearls are sensitive in nature, so like any fine jewelry, they require careful handling, cleaning and storage.
    Make sure they are the last thing you put on before going out and the first thing you take off when you come home. Avoid getting them into direct contact with chemicals found in perfume or other cosmetics.

  • GEMSTONES
  • A gemstone is a mineral highly valued for its beauty, longevity, and rarity.
    All gemstones are vulnerable to damage by chemicals and water. Prolonged exposure to sunlight may also cause certain gemstones to become paler.

The front row

  • What is it?
  • A free exclusive membership at mejuri where members get access to a unique experience and exclusive personalized care.

Perks


  • YOUR PERSONAL CONCIERGE
  • An expert advisor dedicated to answering your questions on: sizes, style, materials, (flattering haircut), you name it. Available to you via email and text message.

  • INFLUENCE COLLECTIONS
  • Enjoy being an influencer of future collections. We will include your feedback and suggestions.

  • EXCLUSIVE ACCESS
  • Previews to pre-shop our new pieces before anyone else, wonderful offers available only to you, and even a few surprises along the way.

  • GREAT! HOW DO I BECOME A FRONT ROW MEMBER?
  • To become a member, you need to create an account on mejuri. the process is very quick and easy and will take you less than 2 minutes to register. You will receive an email confirming your membership. Click here to become a member.